Puppy Program refund policy
Puppy Program Refund policy
As stated in the contract:
“Client agrees to pay Trainer a non-refundable Program fee in the amount of $ “X” **payable upon the first lesson. (**Note: This fee is the “program rate” and is not an hourly rate or per lesson rate)”
Refunds* will be considered only in special circumstances as determined by Ann Arbor Canine Coach, i.e. unexpected illness resulting in death of the dog or the owner. The following rules apply to refunds. *2
50% of the total program fee if cancelled at the first lesson
50% of the total program fee + $75 admin fee if cancelled after the first lesson
70% of the total program fee if cancelled after the second lesson
75% of the total program fee if cancelled after the third lesson
100% of the total program fee if cancelled after the fourth lesson including all lessons
beyond this lesson
A signed Contingency Agreement is required for all refunds.
If a lesson is cancelled in less than 48 hours during the program, and the trainer agrees not to charge the “cancellation fee,” by offering "Cancellation Forgiveness," no additional fee is incurred during the Program for this lesson.
If the client request a refund later, the cancelled lesson is counted as a lesson and all Refund Policy rules apply.
(see cancellation policy in your contract for further clarification)